We’re done here.
Too many LMS implementations are treated as an event, not a process. Hence the feeling of ‘We’re done here’ when the system finally goes live.
No. You are not done. You won’t ever be done.
An LMS implementation represents a fundamentally different way of deploying, tracking and administering training. A well thought out change management is needed. A communication plan, user (both learner and management) training, and administrator training must be developed and implemented. Support procedures need to be put into place, and a resources dedicated to on-going maintenance must be identified. Hands will need to be held for some time after the go-live date. Plan for this.
